Return Policy
We are dedicated to our customers and believe in the quality of all merchandise that is sold on our site. You can contact a VER Sales.com customer service representative to assist you with the manufacturer's warranty service, repair, or exchange if any item is found to be defective beyond repair.
All product sales are final.
Returns
Customers should request for an RMA (Return Merchandise Authorization) for returns. This RMA can only be used for exchange, repair or return, at our discretion, within 30 days from the date of shipping. Any request for service will be governed by the terms of the manufacturer's warranty.
VER Sales Inc. reserves the right to impose a minimum restocking fee of 20% for returning an item that is unopened and in brand new condition. Defective returns are either for repair or exchange only. Returns will not be accepted after 30 days from the date of original shipment. Shipping and handling fees are not refundable under any circumstances. Shipping fee will also be applied for "Free Ground Shipping".
Note: All returns for credit are charged 20% restocking fee with no exceptions. Special Order Items are not refundable under any circumstance.
Return Procedures
A completed online RMA (Return Merchandise Authorization) must be received by VER Sales.com before VER Sales.com will accept any product returns.
VER Sales.com implements a 30-day return policy. This policy applies only to defective items that are not covered by the original manufacturer's warranty. Customers should research the features, specifications and technology of any items listed for sale by VER Sales.com before making a purchase, as it is the customer's responsibility to ensure the accuracy of their product choices. All sales are final.
All returns must be received in their complete resalable and original condition. We reserve the right to refuse any product returns that do not conform to these standards.
VER Sales.com can not be held liable for any loss, damage or stolen packages; therefore, it is highly recommended to use a carrier that provides freight insurance and delivery tracking services.
Shipping and handling charges for all returned items are the responsibility of the customer.
Refused Shipments and Unauthorized Returns
VER Sales.com will not accept returns that are not accompanied by a valid Return Merchandise Authorization number. These returns will be refused and returned to the sender. The customer will be assessed a 20% restocking fee plus shipping and handling charges if a merchandise shipment is refused by the customer. Additional charges will be assessed if merchandise returned to VER Sales.com is not in the exact condition that it was in when it was originally shipped to the customer. Items must be unopened and have all packaging materials intact.
Order Cancellation
If you decide to cancel your order for any reason, you must contact VER Sales.com immediately at 1-818-567-3000 or email at [email protected]. If the order has not yet been shipped, we may be able to cancel the order upon your notification. You will be able to confirm the cancellation of your order by visiting the
Order Status page of our website. The status for cancelled orders will be displayed as "Cancelled" within 48-72 hours after we receive notification of your order cancellation, and prior to shipping.
Orders can not be eligible for cancellation if they have already been shipped out from our warehouse. You may return an item within 30 days from the purchase date. We can approve return that is in accordance with our non-defective return policy. No refunds will be given for shipping and handling fees. It is the sole responsibility of the customer to pay for all return shipping costs. VER Sales.com reserves the right to assess a 20% restocking fee for any order cancellation received after an item has shipped from our warehouse.
Credits
Only time a credit will be issued is after the product has been received, processed and inspected by VER Sales.com. VER Sales.com can not control when the credit is reflected on your statement; that is the responsibility of your financial institution. It may take up to two billing cycles for the credit to appear, you will want to contact your credit card company for further information.
Links to Other Web Sites
The VER Sales.com site may contain links to other Web sites so that you may learn more about the products available at VER Sales and other matters that VER Sales feels may be of interest to you. VER Sales is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by VER Sales of the site or any association with its operators. While VER Sales will make commercially reasonable efforts to ensure that these Web sites will meet your approval, VER Sales does not have control over, and is in no manner responsible or liable for, the availability and content of the websites to which the VER Sales Web site is linked. VER Sales makes no representations whatsoever about any other site you may access through VER Sales.com. Any concerns regarding any product or service offered by a Web site to which the VER Sales.com site is linked or the link itself should be directed to the operator of that specific Web site and not to VER Sales.
Disclaimer
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General
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